Ordres
Comment puis-je annuler ma commande ?
Envoyez-nous un email à contact@slippio.com et nous annulerons votre commande.
Is my payment information secure?
Yes. Our site uses encrypted SSL security to protect your data and ensure your information is kept private.
Can I use more than one discount code?
Only one discount code can be applied per order unless stated otherwise.
Can I change or cancel my order after placing it?
Most orders can be modified before they are shipped within 1-2 business days. Contact support as soon as possible.
Expédition
Pouvez-vous fournir une expédition dans le monde entier?
Nous livrons actuellement uniquement aux États-Unis et au Canada.
Mais, nous arrivons très bientôt en Europe !
Quels sont vos délais de livraison ?
La livraison est estimée entre 3 et 4 semaines.
Nous travaillons à fournir des délais d'expédition beaucoup plus rapides dans un proche avenir.
Pour plus d'informations : Expédition et manutention
Combien coûtera l'expédition?
- Livraison gratuite pour toutes les commandes de plus de 39 $
- Frais fixes de 20 $ pour toutes les commandes de moins de 39 $
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow your package in real time.
Returns & Exchanges
Do you offer product warranties?
We have a 30 day warranty on all our products, which means if anything gets damaged or broken, we'll send you a new one, free of charge.
What is your return policy?
If you're not satisified with your purchase, you can contact us for a refund. This will however require you to return the product. We will notify you once we’ve received and inspected your return, and let you know when approved. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
How do I start a return or exchange?
Contact us at contact@slippio.com and we will send you a return shipping label.
Are return shipping costs covered?
We provide free returns for damaged or wrong items.
Produit
Qu'en est-il des impôts ?
Les taxes sont incluses dans le prix affiché.
Quelle est votre politique de remboursement?
Pour voir notre politique de remboursement : Retours et remboursements
Do you restock sold-out items?
Yes, many of our popular products get restocked. You can sign up for notifications on the product page.
Account & Support
How do I contact customer service?
You can reach us by email at contact@slippio.com
What are your customer service hours?
We are available 24/7, though it might take us up to 1 business day to respond due to the volume received.
Privacy & Security
Will my information be shared with third parties?
No. We respect your privacy and will never sell or disclose your personal information.
Can I unsubscribe from marketing emails?
Yes. Just click the unsubscribe link at the bottom of any email.